Case Manager Latoya Webb-Elliott came to St. Vincent de Paul Louisville after working as a case management service associate at Humana. She began her work at St. Vincent de Paul as a program aide, but soon after coming here, Latoya realized she could do more for the men at the Ozanam Inn emergency men’s shelter as a case manager.
“As I interacted with the clients, I began to build relationships with them that led to their trusting me,” she explains. “It was then that I asked to be in case management, so I could do more for my clients.”
As a case manager, Latoya helps clients learn about the resources and services available to them. She helps them navigate the bureaucracy that makes finding a home so difficult. She has seen clients move from feeling lost to feeling confident that they will find a home and employment.
Latoya says, “the best thing about my job is that I play a role in helping these men feel like men again by getting back on their feet and becoming productive members of society. Whether that’s through helping them find a job, finding that home to call their own, or receiving the benefits they need and deserve, I find helping these folks so satisfying. I always let them know, I know what it’s like to not have, but with hard work and determination I believe they can do anything they put their minds to. I’m constantly encouraging them to be better than they were last week. Little do they know, they encourage me to be better too! I absolutely love my job and my clients!”